Refund policy

At Precious Grillz, we take pride in our custom diamond grillz and are committed to ensuring your satisfaction. We understand that buying custom jewelry is a significant decision, and we aim to provide a seamless experience. Please read our return and refund policy carefully.

1. Custom Orders

1.1 Custom Grillz: Due to the personalized nature of custom grillz, we cannot accept returns or offer refunds for these items unless they are defective or do not match the order specifications.

1.2 Order Confirmation: Please ensure that all details, including design specifications and measurements, are correct before finalizing your order. Once production has begun, orders cannot be canceled or modified.

2. Defective or Incorrect Items

2.1 Inspection Upon Receipt: We thoroughly inspect all products before shipping. If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

2.2 Reporting Issues:

• Contact our customer support team at [Insert Email Address] or [Insert Phone Number] with your order number and a description of the issue.
• Include photos of the defective or incorrect item.

2.3 Return Process:

• Our team will provide return instructions.
• Ship the item back to us in its original packaging.
• We will cover return shipping costs for defective or incorrect items.

2.4 Replacement or Refund:

• Once we receive and inspect the returned item, we will offer a replacement or a full refund, including shipping costs.
• Refunds will be processed within 14 days using the original payment method.

3. Non-Custom Items

3.1 Eligibility for Returns: Non-custom items, such as accessories or standard grillz, can be returned within 14 days of delivery, provided they are in original condition and packaging.

3.2 Return Process:

• Contact our customer support team to initiate a return.
• Follow the return instructions provided.
• You are responsible for return shipping costs unless the item is defective.

3.3 Refunds:

• After we receive and inspect the returned item, we will process your refund within 14 days.
• Refunds will be issued to the original payment method, minus any shipping charges.

4. Exchange Policy

4.1 Custom Grillz: Exchanges for custom grillz are not available due to their personalized nature. However, we will work with you to resolve any fit or design issues.

4.2 Non-Custom Items: Exchanges for non-custom items are accepted within 14 days of delivery, subject to product availability. Contact our customer support team to arrange an exchange.