Returns Policy
At Precious Grillz, we are committed to ensuring that your custom diamond grillz and other jewelry items are delivered to you in a timely and secure manner. Please read our shipping policy carefully to understand our shipping procedures and policies.
1. Processing Time
1.1 Custom Orders:
Due to the personalized nature of our custom grillz, production times can vary. Typically, custom orders take between 2 to 4 weeks to complete, depending on the complexity of the design.
1.2 Non-Custom Items:
For non-custom items, orders are usually processed and shipped within 2 to 5 business days after payment is received.
2. Shipping Methods and Costs
2.1 Domestic Shipping:
We offer various shipping options for orders within [Insert Country]. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method selected.
2.2 International Shipping:
We ship to many countries worldwide. International shipping costs and delivery times will be calculated at checkout. Please note that customs duties, taxes, and other fees may apply to international orders and are the responsibility of the customer.
3. Delivery Times
Delivery times vary based on the shipping method selected and the destination of the order. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
5. Shipping Insurance
All orders are insured during transit. If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order.
6. Shipping Restrictions
6.1 PO Boxes and APO/FPO Addresses:
We do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.
6.2 Restricted Locations:
We may not be able to ship to certain locations due to shipping carrier restrictions or legal regulations. If we are unable to ship to your location, we will notify you promptly and provide a full refund.
7. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may apply. These charges are determined by the destination country and are the responsibility of the customer. Please check with your local customs office for more information.
8. Delays
While we strive to deliver your order within the estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We appreciate your patience and understanding in these situations.
